TrackerX Legal

Terms and Conditions

Last Updated: 19 July 2026

Operated by: TrackerX ("TrackerX", "we", "us", "our")

These Terms and Conditions govern access to and use of the TrackerX software-as-a-service platform, including its web application, Telegram bot, WhatsApp-related workflows, and related services (collectively, the "Service"). By creating an account, subscribing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

"Client" means the individual or business entity subscribed to the Service.
"User" means anyone authorized by the Client to access the Service. For v1, accounts are single-user.
"Client Data" means data submitted to or generated within the Service, including leads, contacts, projects, call logs, messages, and voice data.
"Lead" means a potential customer or contact managed within the Service.
"Project" means a real estate development, listing, or property offering managed within the Service.
"Voice Data" means audio notes sent through the Telegram bot for automated lead entry.
"AI Processing" means automated transcription, extraction, and structuring of messages or voice notes using third-party AI or speech-to-text services.
"WhatsApp Automation" means messages sent through WhatsApp or WhatsApp Business integrations triggered by actions inside the Service.

2. Scope of the Service

TrackerX is a lead-management CRM built for solo real estate brokers, agents, and small developer teams in India.
The Service may include lead pipelines, project management, click-to-call workflows, call logging, WhatsApp follow-up tools, Telegram-based lead capture, AI-assisted transcription, morning digests, and follow-up reminders.
TrackerX is an early-stage product under active development. Features may change, improve, or occasionally contain bugs or downtime.
We may add, change, suspend, or discontinue features. Where a change materially reduces paid functionality, we will provide reasonable notice where practical.

3. Eligibility and Accounts

You must be at least 18 years old and legally competent to contract under Indian law.
Each subscription is single-user for v1 unless otherwise agreed in writing.
You are responsible for all activity under your account and must keep your login credentials secure.
You must provide accurate business and contact details where requested for billing, support, and compliance purposes.

4. Acceptable Use

You may use the Service only for lawful lead-management and real estate business purposes.
You are responsible for obtaining valid consent from every lead or contact whose personal data, phone number, message, or call details you upload or process through TrackerX.
You must comply with applicable DND, consent, TRAI, RERA, Information Technology Act, Digital Personal Data Protection Act, 2023, and DPDP Rules requirements.
You must not send spam, upload malicious code, attempt unauthorized access, misuse another business account or WhatsApp credentials, or resell/white-label the Service without written permission.

5. Subscription, Fees, and Billing

The Service may be offered on a paid subscription basis. Plan details, pricing, inclusions, and usage limits will be listed on the applicable pricing or order page.
By subscribing, you authorize TrackerX or its payment processor to charge your chosen payment method each billing cycle until cancellation.
Cancellation stops future billing but does not automatically create a refund for the current billing cycle unless required by law or expressly stated in writing.
TrackerX may suspend access for failed payments, abuse, or excessive usage outside fair-use limits.
Fees may be exclusive of applicable GST unless stated otherwise.

6. AI-Powered and Telegram Bot Features

The Telegram bot and AI features may convert text or voice messages into structured leads, contacts, notes, and reminders.
This processing may involve third-party AI, transcription, speech-recognition, hosting, or infrastructure providers.
AI-generated output may be inaccurate or incomplete. You are responsible for reviewing and verifying AI-generated entries before relying on them for business decisions or outbound communication.

7. WhatsApp and Third-Party Platforms

WhatsApp-related features may depend on Meta, WhatsApp Business Platform, telecom carriers, your device, or third-party services.
Telegram-related features depend on Telegram services and policies.
TrackerX is not responsible for outages, delivery failures, message rejections, bans, quality-rating issues, or policy changes caused by Meta, WhatsApp, Telegram, telecom carriers, or other third-party platforms.

8. Intellectual Property

TrackerX owns the Service, including its software, design, workflows, branding, product concepts, and related intellectual property.
You receive a limited, non-exclusive, non-transferable right to use the Service according to these Terms.
You retain ownership of your Client Data. You grant TrackerX a limited license to host, process, display, and use Client Data only as needed to provide, secure, support, and improve the Service.
Feedback you voluntarily provide may be used by TrackerX to improve the product without compensation unless separately agreed.

9. Data Protection and Privacy

For lead and contact data you upload, you are responsible for obtaining consent and having the legal right to process that data.
TrackerX processes Client Data to provide the Service and uses reasonable administrative, technical, and organizational safeguards.
No internet-based system is completely secure, and TrackerX does not guarantee absolute security.
After account termination, Client Data may be retained for a limited period to allow export and then may be deleted according to TrackerX retention practices.

10. Confidentiality

Both parties agree to keep confidential non-public business, technical, pricing, product, and operational information received through use of the Service.
This obligation does not apply to information that is public, independently developed, or lawfully obtained from another source.

11. Suspension and Termination

You may stop using the Service or cancel your subscription according to the applicable billing process.
TrackerX may suspend or terminate access for breach of these Terms, non-payment, suspected fraud, spam, unlawful activity, or misuse that risks TrackerX or third-party platform standing.
On termination, your access may end immediately and outstanding fees may remain due.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis.
TrackerX does not warrant uninterrupted or error-free operation, and does not warrant that AI-generated output will be accurate.
You are responsible for verifying critical business, legal, financial, RERA, contact, and lead information before acting on it.

13. Limitation of Liability

To the maximum extent permitted by law, TrackerX will not be liable for indirect, incidental, special, consequential, punitive, or business-loss damages, including lost profits, lost leads, lost data, or missed opportunities.
TrackerX total cumulative liability for any claim will not exceed the fees paid by you to TrackerX in the 12 months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify TrackerX against claims, damages, losses, and reasonable legal costs arising from your breach of these Terms, unlawful use of Client Data, lack of consent from leads or contacts, violation of applicable laws, or misuse of WhatsApp, Telegram, AI, or other integrations.

15. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including internet or telecom outages, platform policy changes, API failures, government action, natural disasters, or third-party service interruptions.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.
Disputes should first be attempted to be resolved through good-faith discussion.
If unresolved, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, unless urgent injunctive relief is required from a competent court.

17. Changes to These Terms

TrackerX may update these Terms from time to time.
Material changes may be notified through the Service or by email where practical.
Continued use after the effective date of updated Terms constitutes acceptance.

18. Miscellaneous

These Terms, together with any applicable privacy policy, order form, or written agreement, form the agreement between you and TrackerX for use of the Service.
If any clause is found invalid, the remaining clauses continue to apply.
No waiver of a clause is a continuing waiver.
You may not assign your account without consent. TrackerX may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets.

19. Contact

Questions about these Terms, billing, or your account can be sent to TrackerX support at trackerxofficial@gmail.com or by phone at +91 95181 86857.